FAQs
Q1：What size am I?
We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages.
Q2:Where does your shop ship from?
We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. We give our customers exactly what they pay for, and we make every cent count.
Q3：What is the status of my order?
You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package.
Q4:Can I change or update my order?
Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at email and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.
Q5: What's your return policy?
You have 14 days to decide if an item is right for you. If you would like to return the item please contact us within 14 days of delivery. Please email and indicate the item(s) you would like to return and the reason for your request. Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
Q6：How can I place an order?
To make a purchase, find the product you like, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Halara account to make your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.
Q7：What is the status of my order?
You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email and we'll happily check it for you!
Q8：My order status isn't updating or my package is delayed. What is happening?
Oh no! Recently, we've been informed by many of our local shipping partners that non-urgent and non-medical deliveries have been delayed due to the prioritization of COVID-19 vaccine distribution. But, if you email us instructions, we will check it to see if we can find any additional information.
Q9：Where do you ship from?
We have warehouses in Asia, and we just secured another warehouse in the US so our products will be shipped out from two continents!
Q10：How long does shipping take?
Hey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.
Q11：Can I change my shipping address after placing an order?
Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.
Q12：Can I cancel my order?
It depends! If you contact us email to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return.